An agent's exaggerated opinion of property features is known as:

• A. Puffing
• B. Misrepresentation
• C. Fraud
• D. Negligence

Answer: (A)

Exaggerated statements about property features are considered puffing. This is opinion expressed with enthusiasm rather than a factual claim that can be proven. When an agent says something like “this home has the best view in town” or “the kitchen is absolutely amazing,” they’re sharing their personal appraisal or enthusiasm about the property, not asserting a verifiable fact.

This is why it’s the best label here. Misrepresentation would involve presenting a false or misleading fact as if it were true, such as claiming a feature exists when it does not or stating a property condition inaccurately. Fraud requires intentional deceit to influence a buyer’s decision, with meaningful intent to mislead. Negligence would involve carelessness or a failure to exercise reasonable care in providing information, not a biased opinion about features.

So the agent’s exaggerated opinion fits puffing: subjective, opinion-based, and not a factual claim that could be proven false.